Privacy Policy

1. Introduction

Moonjack Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moonjackhotel.com, use our services, book accommodations at our hotels or casino hotels, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Create an account on our website
• Subscribe to our newsletter or promotional emails
• Participate in contests, surveys, or promotions
• Contact us with inquiries or customer service requests
• Visit our casino hotels and engage in gaming activities

This information may include:

• Full name and contact information (email address, phone number, mailing address)
• Date of birth (for age verification at casino hotels)
• Payment information (credit card details, billing address)
• Government-issued identification (for casino hotel registration)
• Preferences and special requests for your stay

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and device identifiers
• Browser type and operating system
• Referring URLs and pages visited on our site
• Dates and times of access
• Clickstream data and browsing behavior
• Location information (if enabled on your device)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your hotel reservations and bookings
• To provide customer service and respond to your inquiries
• To verify your identity and age for casino hotel access
• To process payments and prevent fraudulent transactions
• To send you marketing communications (with your consent)
• To personalize your experience and improve our services
• To comply with legal obligations and regulatory requirements
• To ensure the security of our guests and properties
• To administer contests, promotions, or surveys
• To analyze website usage and improve our online presence

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services)
• Legal Requirements: When required by law or to respond to legal process, including to law enforcement agencies and regulatory authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Safety and Security: To protect the rights, property, or safety of Moonjack Hotel, our guests, employees, or the public
• With Your Consent: For any other purpose disclosed to you with your permission

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Casino Hotel Specific Provisions

For guests visiting our casino hotel properties, we collect additional information and adhere to specific practices:

• We verify age and identity as required by gaming regulations
• We may collect information about your gaming activities for regulatory compliance
• We participate in self-exclusion programs and may share information with other gaming establishments as required by law
• We may use surveillance systems in public areas of our casino hotels for security purposes
• We comply with all applicable gaming laws and regulations regarding data collection and retention

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology for data transmission
• Encryption of sensitive information
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Secure data storage and retention policies

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

9. International Data Transfers

Moonjack Hotel operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 (or 21 for casino hotel properties). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.